Case Study: ThyssenKrupp Elevators uses rich data insight to drive predictive maintenance

thyssenkrupp

CASE STUDY: Using rich data insight to drive proactive, predictive maintenance. ThyssenKrupp Elevator (TKE)  Americas is the largest producer of elevators in the Americas, providing and maintaining more than one million elevators around the world.

TKE wanted to transition to a more proactive and predictive maintenance approach driven by real-time data and rich, valuable insight. CGI was brought into design, build and implement an insight-driven pilot elevator monitoring system that leverages the latest Internet of Things (IoT) technology and is helping TKE to achieve its strategic maintenance objectives.

THE CHALLENGE

TKE had a number of initiatives underway around the world to enable remote monitoring of its elevators. However, none of the solutions provided the data and insight required to move from a traditional reactive maintenance approach to one that is predictive and even preemptive, and all were challenged by information overload issues that limited their value.

TKE wanted a solution that would enable it to anticipate and quickly resolve maintenance issues for the majority of the 1.2 million elevators it services across the globe.

THE SOLUTION

CGI’s development team built a pilot, cloud-based elevator monitoring system using Microsoft’s Azure-based Intelligent System Service (ISS), Microsoft’s Azure Maching Learning, HDInsight and our own Intelligent Enterprise Framework (IEF), which facilitates the rapid deployment of IoT applications.

Integrated with TKE’s elevator sensors, the system harnesses data from each sensor, processes the data using business rules defined by TKE, and generates rich data insight using predictive analytics. The resulting insight is then made available to supervisors and site technicians via two different user interfaces in the form of maintenance
alerts, instructions and recommendations.

Feedback from users is integrated within the system, enabling it to become more accurate over time. CGI worked with Microsoft to develop predictive data models using Microsoft’s Machine Learning Azure service. Years of historical data from elevators across North America were analysed to generate sequence mappings of alarms to
identify the root causes of faults.

We also partnered with Creative Jar to design the user interfaces, with a focus on providing concise and easy-to-consume information in a format compatible with tablet devices.

“We wanted to go beyond the industry standard of preventative maintenance to offer predictive and even pre-emptive maintenance, thereby guaranteeing a higher uptime percentage on our elevators.”

Andreas Schierenbeck, CEO, ThyssenKrupp Elevator

Andreas Schierenbeck, CEO, ThyssenKrupp Elevator
Andreas Schierenbeck, CEO, ThyssenKrupp Elevator

THE RESULTS

The system was implemented for a small number of elevators run by TKE in the Seattle, Washington area in the summer of 2014. The pilot project was a success, enabling TKE to reduce elevator downtime and improve resource planning, cost forecasting and maintenance scheduling. In turn, TKE has been able to provide a more competitive offering to its customers.

CASE STUDY: MANUFACTURING BENEFITS DELIVERED

  • Strong predictive analytics that generate rich, valuable insight
  • More proactive, predictive and pre-emptive maintenance
  • Reduced downtime
  • Improved cost forecasting, resource planning and maintenance scheduling

 

RECENT ARTICLES

Sign-Up For Your Premier One-Stop Guide to the EV Landscape in 2022

Posted on: December 1, 2022

The race is on to establish the market leaders across various verticals in the Electric Vehicle industry, including the vehicles themselves, charging stations, third-party service providers, and the supporting infrastructure. This in-depth EV market guide and report by IoT Now explores all these trends to help determine the roadmap for the current state as well

Read more

Axiomtek launches compact DIN-rail IIOT gateway for data driven energy

Posted on: November 30, 2022

Axiomtek, a world-renowned specialist relentlessly devoted in the research, development, and manufacture of series of innovative and reliable industrial computer products of high efficiency is pleased to announce the ICO120-E3350, an extremely compact industrial IoT gateway powered by the Intel Celeron processor N3350 (codename: Apollo Lake-M). The ruggedised designs feature fanless operation, -40°C to 70°C

Read more
FEATURED IoT STORIES

The IoT Adoption Boom – Everything You Need to Know

Posted on: September 28, 2022

In an age when we seem to go through technology boom after technology boom, it’s hard to imagine one sticking out. However, IoT adoption, or the Internet of Things adoption, is leading the charge to dominate the next decade’s discussion around business IT. Below, we’ll discuss the current boom, what’s driving it, where it’s going,

Read more

9 IoT applications that will change everything

Posted on: September 1, 2021

Whether you are a future-minded CEO, tech-driven CEO or IT leader, you’ve come across the term IoT before. It’s often used alongside superlatives regarding how it will revolutionize the way you work, play, and live. But is it just another buzzword, or is it the as-promised technological holy grail? The truth is that Internet of

Read more

Which IoT Platform 2021? IoT Now Enterprise Buyers’ Guide

Posted on: August 30, 2021

There are several different parts in a complete IoT solution, all of which must work together to get the result needed, write IoT Now Enterprise Buyers’ Guide – Which IoT Platform 2021? authors Robin Duke-Woolley, the CEO and Bill Ingle, a senior analyst, at Beecham Research. Figure 1 shows these parts and, although not all

Read more

CAT-M1 vs NB-IoT – examining the real differences

Posted on: June 21, 2021

As industry players look to provide the next generation of IoT connectivity, two different standards have emerged under release 13 of 3GPP – CAT-M1 and NB-IoT.

Read more

IoT and home automation: What does the future hold?

Posted on: June 10, 2020

Once a dream, home automation using iot is slowly but steadily becoming a part of daily lives around the world. In fact, it is believed that the global market for smart home automation will reach $40 billion by 2020.

Read more

5 challenges still facing the Internet of Things

Posted on: June 3, 2020

The Internet of Things (IoT) has quickly become a huge part of how people live, communicate and do business. All around the world, web-enabled devices are turning our world into a more switched-on place to live.

Read more

What is IoT?

Posted on: July 7, 2019

What is IoT Data as a new oil IoT connectivity What is IoT video So what’s IoT? The phrase ‘Internet of Things’ (IoT) is officially everywhere. It constantly shows up in my Google news feed, the weekend tech supplements are waxing lyrical about it and the volume of marketing emails I receive advertising ‘smart, connected

Read more