Unlock sustainable IoT value by maintaining intense focus on business outcomes

Sukamal Banerjee is corporate vice president and head of the IoT WoRKS business unit at HCL Technologies. Here, he tells IoT Now that, as organisations turn to IoT platforms they are finding ways to generate sustainable business value from their IoT adoptions.

IoT Now: How can organisations generate sustainable business value through IoT adoption?

Sukamal Banerjee: Many enterprises have now started on their IoT journey, but most of them are yet to move towards transformative enterprise-level IoT strategy. The key to unlocking sustainable business value is to have intense focus on business outcomes – a move towards an outcome driven mindset. There are several low hanging fruits especially around operational efficiency and effectiveness. For example, in the manufacturing industry, the cost of downtime is sometimes as high as $22,000 per minute. If organisations embrace IoT and move from reactive maintenance to predictive maintenance, the overall organisational efficiency will improve returns on capital assets. There are several productivity efficiencies in large complex manufacturing plants if the right parts and right tools can be made available at the right time and thus improve both on inventory and also improve order-to-remittance (OTR) resulting in improved customer satisfaction (CSAT).

Sukamal Banerjee:
An IoT platform is
central to creating
impact for

Similarly for energy companies, moving from model driven grid management to Active Grid management can bring considerable value to the organisation. To achieve transformations such as this, the key isn’t just to stay focused on IoT-isation of the asset – but to ensure that the entire business process and application systems are mapped end-to-end to ensure the change management has an enterprise level impact. We have delivered sustainable business value for our customers and believe the true potential of IoT can be realised by starting now. For a Fortune 500 Global Office Automation Player, we facilitated auto replenishment of consumables by connecting 15,000 photocopiers with 10,000 customers on a single platform that lead to US$1bn of additional revenues over five years.

IoT Now: Please can you detail what IoT WoRKS is and what investments have been made in it to create an end-to-end solution for clients?

SB: IoT WoRKS is the IoT business unit of HCL Technologies which enables organisations to use best–in–class IoT solutions for maximising returns from their asset investments and create entirely new services that deliver measurable business outcomes. IoT WoRKS offers end-to-end IoT services for organisations – across the three phases of define, build and run – to help design enterprise IoT programmes, develop and implement IoT systems for realizing business value. Recognised as a market leader in IoT by four leading analyst firms – IDC, Everest Group, HfS and Zinnov – IoT WoRKS continues to strengthen its leadership position in fast growing global IoT services market. To enable end-to-end solutions for our customers, we have aligned our focus and solutions. Our focus is on bringing innovative solutions and services along the asset value chain of enterprise customers in four key industries – manufacturing, life sciences and healthcare, energy and utilities and transport and logistics Our solutions approach is aligned to core areas of asset value chain: • Force – Connected User • Asset – Connected Products • Site – Connected Infrastructure • Transform – Connected Operations In support of this, we’ve made investments in our ecosystem with joint propositions with leading and niche partners, such as Microsoft, IBM and Intel, in our solutions and our people and competency.

IoT Now: What does the term IoT platform mean to HCL and what are the benefits?

SB: An IoT platform is central to creating transformative impact for organisations. An IoT-enabled solution that touches all aspects – things, data, processes and people – of a business problem and is built on following three cornerstones will lead to a successful IoT platform strategy. A platform should: • Enable faster business decision making with high performance data management analytics • Increase speed of innovation by being agile and scalable • Build a service-oriented system with pervasive security capabilities In terms of benefits, IoT platforms create untapped revenue streams, reduce costs, and increase operational efficiencies, enhancing the overall customer experience.

IoT Now: What regions do you see as an important hub for IoT for manufacturing organisations?

SB: Europe leads in terms of Industrial IoT (IIoT) for manufacturing. However, there are very heavy investments planned in several leading organisations in US and some parts of APAC.

IoT Now: What do you see as the success factors for an IoT platform?

SB: Any successful IoT platform needs to address the complete end-to-end stack of thing, data, process and people, that makes up a business challenge and provide a cohesive solution that is scalable and secure. This need to address the full stack has been highlighted in a recent global IoT Survey (view survey at: wwwhcltech.com/iot-survey) of 260 decision makers conducted for IoT WoRKS by research firm Vanson. The survey asked respondents to detail the most important attributes for an ideal IoT platform and found that 95% of respondents require their IoT platform to include security, 89% require data analytics, 89% also require endto-end support, 86% require scalability and agility, and 83% require interoperability. HCL has also recently launched a new global IoT survey of 263 key decision makers, the findings will be available at www.hcltech.com/iot.


Self-driving technology firm Sensible 4 receives €8mn to boost sustainable transport

Posted on: May 19, 2022

Luxembourg & Finland. 19 May, 2022 – Sensible 4’s software enables vehicles to operate under the most challenging weather conditions, including snow, heavy rain, fog and sandstorms. Autonomous driving contributes to sustainable transport, reducing the number of traffic accidents and carbon dioxide and polluting emissions. It also provides a solution to the shortage of public

Read more

Wyld and DEWA partner to launch new satellite IoT network and service for utilities sector

Posted on: May 19, 2022

19 May 2022 – The Dubai Electricity and Water Authority (DEWA) has launched its satellite called DEWA-SAT1 and Wyld Networks has partnered with DEWA R&D Centre and Infra X, the telecoms arm of Digital DEWA, to develop IoT terminals to support the new satellite IoT network. Wyld is responsible for delivering the satellite IoT terminals

Read more

9 IoT applications that will change everything

Posted on: September 1, 2021

Whether you are a future-minded CEO, tech-driven CEO or IT leader, you’ve come across the term IoT before. It’s often used alongside superlatives regarding how it will revolutionize the way you work, play, and live. But is it just another buzzword, or is it the as-promised technological holy grail? The truth is that Internet of

Read more

Which IoT Platform 2021? IoT Now Enterprise Buyers’ Guide

Posted on: August 30, 2021

There are several different parts in a complete IoT solution, all of which must work together to get the result needed, write IoT Now Enterprise Buyers’ Guide – Which IoT Platform 2021? authors Robin Duke-Woolley, the CEO and Bill Ingle, a senior analyst, at Beecham Research. Figure 1 shows these parts and, although not all

Read more

CAT-M1 vs NB-IoT – examining the real differences

Posted on: June 21, 2021

As industry players look to provide the next generation of IoT connectivity, two different standards have emerged under release 13 of 3GPP – CAT-M1 and NB-IoT.

Read more

IoT and home automation: What does the future hold?

Posted on: June 10, 2020

Once a dream, home automation using iot is slowly but steadily becoming a part of daily lives around the world. In fact, it is believed that the global market for smart home automation will reach $40 billion by 2020.

Read more

5 challenges still facing the Internet of Things

Posted on: June 3, 2020

The Internet of Things (IoT) has quickly become a huge part of how people live, communicate and do business. All around the world, web-enabled devices are turning our world into a more switched-on place to live.

Read more

What is IoT?

Posted on: July 7, 2019

What is IoT Data as a new oil IoT connectivity What is IoT video So what’s IoT? The phrase ‘Internet of Things’ (IoT) is officially everywhere. It constantly shows up in my Google news feed, the weekend tech supplements are waxing lyrical about it and the volume of marketing emails I receive advertising ‘smart, connected

Read more