German enterprises embrace intelligent automation amid pandemic

The COVID-19 pandemic has driven more German enterprises to adopt intelligent automation technologies such as robotic process automation and artificial intelligence, according to a new report published by Information Services Group (ISG), a global technology research and advisory firm.

The 2020 ISG Provider Lens Intelligent Automation – Solutions and Services Report for Germany finds that enterprises in the country are embracing digital transformation to help future-proof their businesses. At the heart of the transformation are intelligent automation technologies, including cognitive optical recognition, machine learning, natural language processing and advanced analytics.

The report focuses on providers that offer proprietary platforms and related integration and delivery support services. Many companies prefer this type of solution, while others prefer to work with consultants and providers, such as ISG Automation, that are platform-agnostic and offer integration and support services across a range of platforms.

“German enterprises want to remain competitive, increase agility and effectively deliver value to customers, and intelligent automation drives forward these goals,” says Jan Erik Aase, partner and global leader, ISG Provider Lens research.

The economic impact of the COVID-19 pandemic, meanwhile, will be long-lasting, and enterprises that implement intelligent automation will be able to optimise costs, productivity and capacity, while reducing risks in the short term, the report says. In many cases, however, German enterprises lack the knowledge to implement intelligent automation on their own and are instead seeking outside service providers to revamp their business and IT operations.

The report finds large enterprises in Germany rapidly embracing intelligent automation, while mid-sized companies are gradually moving in this direction.

Many businesses are extending automation to front- and middle-office functions, the report adds. Automation is common in IT infrastructure operations and traditional back-office tasks such as finance and accounting, but German enterprises are now adding automation to supply chain, customer service, and sales and marketing functions.

The reason to implement intelligent automation extends beyond reducing headcount, the report says. The goal is shifting from cost savings to improved productivity, amid a growing appreciation that technology automates routine work, but doesn’t replace jobs. Enterprises with advanced automation capabilities expect the technology to improve employee productivity, data accuracy and customer experiences.

At the same time, German enterprises are focusing on organisational change management to help employees adapt to the introduction of advanced technologies into business processes and to allay fears about job losses. Companies are encouraging employees to embrace automation and foster a culture of collaboration with digital tools for transactional tasks.

German companies are also focusing on reskilling and upskilling employees for jobs of the future, the report adds. Several organisations are collaborating with service providers to train employees in digital skills such as artificial intelligence, machine learning, and advanced analytics to empower them to focus on high-value tasks.

The 2020 ISG Provider Lens™ Intelligent Automation – Solutions and Services Report for Germany evaluates the capabilities of 44 providers across three quadrants: Intelligent Business Automation, Artificial Intelligence for IT Operations (AIOps) and Conversational AI. The report evaluates only those providers offering their own proprietary automation platforms; it does not cover independent providers, like ISG Automation, that offer solutions across a range of platforms.

The report names Accenture, Arvato Systems, Atos, Capgemini, DXC Technology and IBM as Leaders in two quadrants and Artificial Solutions, Axians, Cognigy, DATAGROUP, TCS and Wipro as Leaders in one.

In addition, All for One Group, Almato, CANCOM and HCL were named Rising Stars companies with “promising portfolios” and “high future potential” by ISG’s definition in one quadrant each.

A customised version of the report is available from Artificial Solutions. The 2020 ISG Provider Lens™ Intelligent Automation – Solutions and Services Report for Germany is available to subscribers or for one-time purchase here.

Comment on this article below or via Twitter: @IoTNow_OR @jcIoTnow


IoT’s digitisation of healthcare speeds up but device downtime and security concerns remain, says SOTI

Posted on: August 12, 2022

As the pandemic disrupted traditional patient service models, the healthcare sector overwhelmingly adopted remote and telehealth technology solutions. New global research from SOTI, A critical investment: Taking the pulse of technology in healthcare, shows nearly all global healthcare providers (98%) offering frontline services have implemented IoT/telehealth medical device capabilities.

Read more

The future of payments: from wearables to smart speakers that order pizza

Posted on: August 12, 2022

Munich, Germany. 11 August 2022 – Mobile and contactless payments, digital wallets and biometrics: future topics from a few years ago have now become part of our everyday lives. But how will we pay in the future? Will cash and banking cards disappear from our lives? And how will this change our daily lives?

Read more

9 IoT applications that will change everything

Posted on: September 1, 2021

Whether you are a future-minded CEO, tech-driven CEO or IT leader, you’ve come across the term IoT before. It’s often used alongside superlatives regarding how it will revolutionize the way you work, play, and live. But is it just another buzzword, or is it the as-promised technological holy grail? The truth is that Internet of

Read more

Which IoT Platform 2021? IoT Now Enterprise Buyers’ Guide

Posted on: August 30, 2021

There are several different parts in a complete IoT solution, all of which must work together to get the result needed, write IoT Now Enterprise Buyers’ Guide – Which IoT Platform 2021? authors Robin Duke-Woolley, the CEO and Bill Ingle, a senior analyst, at Beecham Research. Figure 1 shows these parts and, although not all

Read more

CAT-M1 vs NB-IoT – examining the real differences

Posted on: June 21, 2021

As industry players look to provide the next generation of IoT connectivity, two different standards have emerged under release 13 of 3GPP – CAT-M1 and NB-IoT.

Read more

IoT and home automation: What does the future hold?

Posted on: June 10, 2020

Once a dream, home automation using iot is slowly but steadily becoming a part of daily lives around the world. In fact, it is believed that the global market for smart home automation will reach $40 billion by 2020.

Read more

5 challenges still facing the Internet of Things

Posted on: June 3, 2020

The Internet of Things (IoT) has quickly become a huge part of how people live, communicate and do business. All around the world, web-enabled devices are turning our world into a more switched-on place to live.

Read more

What is IoT?

Posted on: July 7, 2019

What is IoT Data as a new oil IoT connectivity What is IoT video So what’s IoT? The phrase ‘Internet of Things’ (IoT) is officially everywhere. It constantly shows up in my Google news feed, the weekend tech supplements are waxing lyrical about it and the volume of marketing emails I receive advertising ‘smart, connected

Read more
IoT Newsletter

Join the IoT Now online community for FREE, to receive: Exclusive offers for entry to all the IoT events that matter, round the world

Free access to a huge selection of the latest IoT analyst reports and industry whitepapers

The latest IoT news, as it breaks, to your inbox