Using monitoring to stay competitive in the 24/7 gambling industry

AB Svenska Spel (‘Swedish Games’) is a state-owned corporation operating in the regulated gambling market in Sweden, covering everything from casino to sports betting and beyond. With casinos in four locations, 5,100 retailers and partners and 4,300 Vegas video lottery terminals throughout Sweden, in addition to online games and sport betting, they are the leading gambling operator in terms of market share.

Challenge

In 2019, the local market changed. Where for many years Svenska Spel had been one of a few companies permitted to offer gambling services in Sweden, the industry was opened up to competitors. Svenska Spel now had to divide their business into affiliated companies to be able to apply for a license and adapt to the fact that they were no longer the monopoly provider.

This meant providing best customer service was more important than ever in order to stay competitive. Yet with one of the largest and most complex IT estates of any competitor in their local industry with over 30,000 connected network devices, this was easier said than done. The sheer amount of data running in and out of their IT estate, on top of a sprawling number of service providers of varying levels of integration and capability, meant that accurate manual monitoring of the production environment was next to impossible, putting customers at risk of systems failures.

On top of handling such complexity, Svenska Spel must also ensure that all their IT systems are scalable – both up and down – in order to adapt to customer traffic, which can be affected by everything from the time of day or year, to wider sports events that impact consumer behaviour.

Kristofer Söderberg, Technical Project Manager at Svenska Spel, said: “Being online 24/7 is key in our always-on industry. Casinos never stop, particularly today thanks to the ever-greater digitalisation of this space. Customers will not wait for services to come back online. If an outage were to happen in our systems, hundreds if not thousands of customers could be affected. And with so many competitors waiting in the wings to pick up market share, they would probably never return.”

Solution

While Svenska Spel had been running open-source monitoring software Nagios since 2012, they recognised the need for an updated, scalable monitoring service that could integrate quickly with their existing systems.

Svenska Spel initially tested OP5 Monitor in their development environment in August 2019. Together with the ITRS partner Opsdis they used the auto discovery tool mender to automatically compare information in their systems with what was in OP5 Monitor. In this way, they were able to dynamically populate it with data from a range of different sources including GIT, Puppet, NetMRI and Rancher to ensure a fully-streamlined integration of all systems. Today, Svenska Spel is implementing OP5 Monitor throughout their entire production environment.

Lars Esshagen, Regional Leader Nordics of ITRS Group, said: “A company with as many customers as Svenska Spel cannot afford downtime. Ironically, their vast scale is what makes this particularly hard to achieve. At ITRS, we’re proud to be working with such a trusted industry veteran to avoid outages and ensure best customer service is being provided round-the-clock.”

Kristofer Söderberg added: “ITRS OP5 Monitor has opened many possibilities for our IT team at Svenska Spel. With so many data sources, it was essential for us to find a solution that was able to integrate with our systems, aggregate all data and sift through it to present key analytics on user-friendly dashboards. By making sense of complex data and eliminating manual labour, OP5 Monitor has enabled us to focus on providing our customers with the best services possible.”

RECENT ARTICLES

Army’s new next generation squad weapon programme to launch ARC’s weapons intelligence platform

Posted on: August 12, 2022

Washington – Armaments Research Company, Inc, a technology and data company serving national security and public safety customers, announced their Internet-of-Things (IoT) full-stack technology will be introduced in the Next Generation Squad Weapon (NGSW) programme of record, in partnership with Sig Sauer. For the first time in 65 years, the U.S. Army’s initiative will replace

Read more

Connected logistics market to hit $47.6bn valuation by 2029 backed by MaaS for fleet management

Posted on: August 12, 2022

The global connected logistics market stands at a valuation of US$22.2 billion (€21.61 billion) in 2022 and is projected to reach $47.6 billion (€46.34 billion) by the end of 2029. Demand for connected logistics is estimated to increase at a compound annual growth rate (CAGR) of 11.5% over the forecast period (2022-2029).

Read more
FEATURED IoT STORIES

9 IoT applications that will change everything

Posted on: September 1, 2021

Whether you are a future-minded CEO, tech-driven CEO or IT leader, you’ve come across the term IoT before. It’s often used alongside superlatives regarding how it will revolutionize the way you work, play, and live. But is it just another buzzword, or is it the as-promised technological holy grail? The truth is that Internet of

Read more

Which IoT Platform 2021? IoT Now Enterprise Buyers’ Guide

Posted on: August 30, 2021

There are several different parts in a complete IoT solution, all of which must work together to get the result needed, write IoT Now Enterprise Buyers’ Guide – Which IoT Platform 2021? authors Robin Duke-Woolley, the CEO and Bill Ingle, a senior analyst, at Beecham Research. Figure 1 shows these parts and, although not all

Read more

CAT-M1 vs NB-IoT – examining the real differences

Posted on: June 21, 2021

As industry players look to provide the next generation of IoT connectivity, two different standards have emerged under release 13 of 3GPP – CAT-M1 and NB-IoT.

Read more

IoT and home automation: What does the future hold?

Posted on: June 10, 2020

Once a dream, home automation using iot is slowly but steadily becoming a part of daily lives around the world. In fact, it is believed that the global market for smart home automation will reach $40 billion by 2020.

Read more

5 challenges still facing the Internet of Things

Posted on: June 3, 2020

The Internet of Things (IoT) has quickly become a huge part of how people live, communicate and do business. All around the world, web-enabled devices are turning our world into a more switched-on place to live.

Read more

What is IoT?

Posted on: July 7, 2019

What is IoT Data as a new oil IoT connectivity What is IoT video So what’s IoT? The phrase ‘Internet of Things’ (IoT) is officially everywhere. It constantly shows up in my Google news feed, the weekend tech supplements are waxing lyrical about it and the volume of marketing emails I receive advertising ‘smart, connected

Read more
IoT Newsletter

Join the IoT Now online community for FREE, to receive: Exclusive offers for entry to all the IoT events that matter, round the world

Free access to a huge selection of the latest IoT analyst reports and industry whitepapers

The latest IoT news, as it breaks, to your inbox