London, UK. 6th January 2022 – ManageEngine, the enterprise IT management division of Zoho Corporation, gives its top five predictions for 2022, covering contextual analytics, cybersecurity mesh, and zero-touch service management.
1. Insights will become immediately actionable
With the rise of contextual analytics, the chances of an organisation acting upon insights presented to them are much higher. For example, when insights on project efficiency are available within project management software, it’s easier for project managers to relate the findings to their daily work and implement measures to fix inefficiencies. With more sustainable techniques like meta learning, transfer learning, and causal AI expected to complement deep learning, AI and ML will eventually become full-fledged, embedded elements of contextual analytics workflows.
2. Better cyber protection for the hybrid workforce
With employees continuing to access resources from different locations, the security landscape has changed, in part due to the accelerated shift to the cloud and usage of unvetted personal devices, resulting in many organisations becoming highly susceptible to cyberthreats and insider attacks. A cybersecurity mesh model, with its central principle of Zero Trust, will gain more traction. The cybersecurity mesh model is a distributed approach in which smaller, individual security perimeters are built around people or objects acting as access points, thereby offering IT teams better security control.
3. Operating models will evolve for the hybrid workforce
With employees preferring hybrid work long term, further changes will have to be made in operating models to ensure hybrid work is streamlined and sustainable. The productivity of remote employees is still disrupted when an incident occurs. In the era of hybrid work, aspects like zero-touch service management that can handle machine-solvable incidents, digital experience monitoring to ensure high availability and constant improvements to end users, and increased adoption of desktop as a service and VDIs will be more important than ever.
4. AIOps and IT automation will be cornerstone of organisations
The increasing pervasiveness of AI, backed by the operational improvements it leads to, means AI will continue to further cement itself as a cornerstone in the technology architecture of organisations. IT leaders will depend more on AIOps and intelligent automation, through which issues are detected using algorithms and resolved automatically before they disrupt productivity or network operations.
5. Skills crunch will force organisations to turn to service providers
To address their evolving needs in the cybersecurity space, organisations will increasingly use the services of MSSPs and managed detection and response providers. For instance, the increase in remote employees, cloud adoption, and the need to meet compliance regulations make IAM a tedious process for most organisations. Since many lack the necessary skills and resources to implement an IAM solution, more organisations will turn to Identity as a Service providers to fill this role.
Rajesh Ganesan, vice president of products at ManageEngine, says, “Following the pandemic, hybrid work will be an expectation if not the norm at most organisations across the world. That means cybersecurity, AI, automation, and analytics will play increasingly significant roles in organisational efforts to support this way of working.”
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