Herzliya, Israel – Essence SmartCare, a provider in IoT-based remote care solutions, announced the launch of its latest SmartCall service offering, an automatic, intuitive virtual call system to optimise follow-up care for seniors receiving home-based care.
Leveraging voice recognition and AI-based technology, the SmartCall virtual assistant proactively calls users, asking a variety of key wellbeing questions to detect situations requiring attention. Data is collected by the system, analysed and managed by a dedicated portal. This structured data facilitates more effective remote care and easier follow-ups, enabling care teams to improve delivery of quality care while optimising their workloads.
“SmartCall represents a significant upgrade for seniors utilising our telecare platform, improving engagement and adding an additional layer of data and analytics for both input and insight,” says Barak Katz, general manager of Essence SmartCare. “Leveraging proprietary AI attention models, it significantly improves supervision and care.”
The SmartCall system incorporates a variety of features, from pre-scheduled and on-demand calls to simplified data collection and the creation of structured reports. Its dynamic targeting of different needs and scenarios with a choice of protocols helps to address a range of wellness needs. It also provides care teams with integral support for building and prioritising care plans and interventions when necessary.
“SmartCall is an important expansion of Essence SmartCare’s services layer,” says Haim Amir, CEO and founder of Essence Group. “Integrated with our existing connected care solution, the system can enhance existing care capabilities while also providing a new service offering for providers.”
SmartCall is implemented into Essence’s Care@Home platform. Care@Home is an aging-in-place telecare platform providing real-time alerts to enable timely interventions that can potentially prevent deterioration in a senior’s wellbeing.
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