Comviva has expanded its partnership with e& enterprise to offer an advanced omnichannel CPaaS (communications platform as a service) platform for enterprises. e& enterprise is e&’s business vertical that provides digital solutions, including cloud, cybersecurity, artificial intelligence (AI), and the Internet of Things (IoT), for businesses.
Comviva and e& enterprise partnership will develop an advanced CPaaS ecosystem leveraging Comviva’s next-gen CPaaS platform and e&’s market reach. It will enable real-time communication capabilities, helping enterprises enhance and personalise their end-user customer experience across multiple channels.
The CPaaS platform will enable enterprises to self-onboard, create customised applications and experience for their end customers. Comviva’s CPaaS platform has a cloud-based delivery model that aims to serve all customer engagement use cases ranging from marketing to operations to customer service.
Speaking on the partnership, Miguel Villalonga, CEO, e& enterprise Cloud, says “e& enterprise has always been at the forefront of ushering in innovative digital solutions. The opportunity to partner with Comviva is another step forward in our journey to create an open, collaborative CPaaS ecosystem that will help enterprises deliver seamless, personalised experiences for their customers. We are excited to offer engageX, our CPaaS solution to enterprises, and help them craft a customer journey that is engaging and effective.”
Manoranjan Mohapatra, CEO at Comviva, says “We are thrilled to partner with e& enterprise to help them transform the enterprise customer experience journey. This partnership shall enable a new era of enterprise customer experiences built on simplicity, rich customer experience and personalisation. With the new CPaaS platform e& enterprise is well positioned to create new possibilities for enterprises.”
Comviva’s CPaaS Platform is a full-stack platform to empower Telecom service providers to drive real-time customer interactions for enterprises. The platform supports messaging services and chats powered with conversational AI capabilities across the industry verticals. Its cognitive automation and natural language processing (NLP) capabilities empower enterprises to deliver enriched customer experience by automating user interactions in a human-like language. It is one of the scalable platforms in the industry handling over 80+ billion messages in a year.
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