Albireo Energy and Huron Capital portfolio company has announced the launch of Critical Alarm Messenger (CALM), an IoT-enabled, 24×7 notification and escalation service to alert building owners and their teams of issues with their most critical building systems.
CALM integrates into pre-existing building automation systems (BAS) to collect and store historical data from all designated critical alarm points. Once integrated, this secure, cloud-based platform communicates with building owners and teams through text, phone and email when there’s a fault detected within a critical building system. A notification tree ensures that alarms are acknowledged by the right team member or escalated to the next individual on the list. Alarm history, notification and tracking are available through a secure website for analysis and reporting.
“Building systems will fail, and it always seems to happen at two a.m. on weekends and holidays,” said Brad Freeman, a senior vice president of operations at Albireo Energy. “There’s nothing worse than waking up in the morning to find an email from your BAS saying that the data centre stopped working or there’s a water leak in the cold storage of your pharmaceutical lab. With CALM, building owners and their teams can prioritise critical alarms in their buildings and campuses and essentially automate a building crisis and continuity plan. While CALM won’t stop the system failure, it will allow you to get ahead of it, which is key to effective risk management and Environmental, Social, Governance (ESG).”
CALM is secure cloud-based software that meets the highest cybersecurity standards. It is supported by the Albireo Energy Managed Services Center (MSC), which maintains technical expertise in major OEM products and the company’s intelligent services. The MSC provides ongoing service, engineering, sales and software support and its best-in-class technical services team supports Albireo Energy customers and divisions across time zones.
CALM can be added to an existing Albireo Energy service agreement at any time, as well as to a new agreement or a new construction in-warranty service agreement. Onboarding to CALM can be completed in as little as two weeks. The process includes prioritising the most critical alarms, programming, engineering, configuration and training. For building owners and teams managing building data on-premise or with a cloud provider, Albireo Energy can securely manage building data in its Private Cloud, further streamlining alarm management and fault detection.
CALM is part of the Albireo Energy Intelligent Services portfolio, tech-enabled services that ensure building data is stored, managed, monitored and actioned – before service calls result in downtime, critical alarms become crises, energy use skyrockets utility bills and annual emissions reporting is required.
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