Leeds, UK – Masternaut, the pan-European provider of telematics solutions, has announced the expansion of its senior management team with the appointment of Jon Gilbert (pictured) as group customer service director. Jon joins Masternaut from a long career in the vehicle leasing industry, most recently at fleet funding company Alphabet.
At Masternaut, Jon will now be responsible for directing and developing the customer service delivery programme across Europe, with a focus on designing and implementing consistent processes, improving efficiencies and increasing customer retention. Masternaut has over 10,000 customers.
Jon brings to Masternaut more than 20 years’ experience, having worked in customer service positions across a number of leasing companies, including Lloyds TSB Autolease, Karma Vehicle Contracts and most recently, Alphabet.
“My experience is within Masternaut customer companies, so I will bring a highly relevant perspective and deep understanding of customer needs to my role at Masternaut,” commented Jon. “As businesses require access to more complex features and reporting, it will be especially important to have rigorous customer delivery processes in place, so that we can meet the exact requirements of our customers.
“In my new role I look forward to working closely with Masternaut’s European-wide team,” he said, “to further strengthen its offering, delivering a consistently proactive, accountable and above all personal approach to customer service.”
Jon’s appointment is the latest in a series of senior-level hirings at Masternaut. Earlier this year the company announced the bolstering of its research and development team with the appointments of Nicola Consolati as head of R&D Operations and Simon Wavish as head of Custom Systems.
Chairman and CEO of Masternaut, Martin Hiscox, said: “With Masternaut’s R&D and product offering going through a period of significant development, it was the natural step to bring on a member of the executive team to oversee customer service processes across the whole of Europe, ensuring that we maintain a level of excellence across all aspects of the business. We’re delighted to have Jon on board.”
