Arris Group’s Servassure Advanced performance management software has been upgraded to handle IPv4, IPv6 and dual-stack devices for data collection as well as real-time requests.
The platform currently manages more than 80 million customer premises devices worldwide – more than 30% of all existing in-home broadband devices.
Servassure Advanced provides customer experience monitoring and performance tools to optimise the quality and capacity of Docsis networks, enabling improvements in available bandwidth and customer quality of experience (QoE). It gives service providers the ability to address proactively network and customer service assurance, while reducing mean-time-to-repair by presenting complex data and health metrics in meaningful, organised views.
These diagnostics, along with expert recommendations, help operators improve customer satisfaction, increase network capacity and lower operational costs with reduced capex.
“Responding to forecasts indicating that the central pool of IPv4 internet addresses would be completely depleted in 2011, we began preparing for the move to IPv6,” said Gary Cunha, Arris senior director of assurance product line management.
“We are now in the position to help our customers tackle today’s IP address management and shortage issues while continuing to offer a suite of comprehensive applications, for a proactive, customer-centric solution that solves network issues and improves subscriber satisfaction.”
The ability to provide assurance for new IPv6 addresses is critical to ensure the smooth continuity of residential and business service, and maintain customer satisfaction. Arris can proactively implement, navigate and support the shift to IPv6 addresses for its customers with its Servassure platform.
