RACO Wireless offers 24/7 “managed” call centre services to its M2M partners
CINCINNATI, Ohio — April 3, 2012 — RACO Wireless, a preferred machine-to-machine (M2M) partner for T-Mobile USA, Inc., today unveiled its turnkey 24/7 Omega Call Centre Service. Using the Omega Call Centre Service, RACO Wireless M2M solution partners can now provide their customers with the service they need on any day, at any time. RACO Wireless’ call centre is designed specifically to support multiple M2M solution partners’ end customers.
“Many of our solution partners offer excellent assistance during business hours for their customers, but they cannot cost-effectively support their own call centres,” said John Horn, president of RACO Wireless. “With RACO Wireless’ new Omega Call Centre Service, our partners can rest assured knowing that their end customers can now reach a live person 24 hours a day, 7 days a week – a professional who is trained to determine the nature of the customer’s need and react accordingly. With this launch, we once again demonstrate our commitment to providing our M2M solution partners with the tools necessary to succeed.”
“Frost & Sullivan firmly believes that service providers that offer scalable, secure, and easy-to-implement tools that facilitate the rapid development and customisation of M2M solutions will have a competitive advantage in global M2M markets,” said Frost & Sullivan Global Research Director Brent Iadarola. “That’s exactly what RACO Wireless is doing with the turnkey call centre services it is providing for its solution partners. We continue to be impressed by RACO Wireless’ ability to simplify the complex M2M ecosystem and offer a ‘complete’ M2M solution with a wide range of innovative tools designed to help its M2M partners thrive.”
