Cincinnati, Ohio, USA. February 14, 2012 – Convergys Corporation (NYSE: CVG) has signed a new groupwide Framework Agreement with E.ON IT GmbH, the IT function of E.ON AG, one of the world’s largest private power and gas companies. The agreement will enable E.ON IT to leverage within E.ON the full portfolio of Convergys systems, to enhance customer experiences.
Throughout 2010 and 2011, Convergys worked closely with three E.ON affiliates in a variety of markets to conduct a series of pilots testing Convergys’ ability to deliver sophisticated rating and billing functionality related, but not limited to, smart metering. The success of these pilots has culminated in the signing of this new global framework agreement.
“We look forward to broadening our relationship with Convergys, so we can replicate the success of the pilots on a group-wide scale,” said Edgar Aschenbrenner, chief information officer of the E.ON AG and chairman of the E.ON IT GmbH Management Board. “We are excited about the future possibilities and services that we are able to deliver to our customers with the support of Convergys’ intelligent solutions.”
“Convergys’ solutions will help E.ON IT to make the most of the company’s current back office infrastructure investment, by expanding their system capabilities to solve business needs brought on by changing business conditions, including smart metering and growing customer requirements,” said Eran Ofir (pictured), General Manager, Global Utilities, Convergys Smart Revenue Solutions.
Andy Corkhill, head of Utilities EMEA, Convergys Smart Revenue Solutions, added, “Convergys will support E.ON IT groupwide to enable a better customer experience, using products such as Rating & Billing Manager, among other Convergys solutions.”
Convergys develops and implements Smart Revenue Solutions for the utility, energy retail and communications markets. These solutions help energy retailers and other companies meet the billing and customer care needs for the residential, commercial and industrial, and wholesale sectors, enabling them to solve today’s business needs and evolve to take advantage of tomorrow’s opportunities.
E.ON IT manages all IT matters for the E.ON Group and has over 2,700 employees. The company is headquartered in Hanover and is represented across Europe by nine subsidiaries; in Bulgaria, the Czech Republic, Hungary, Italy, the Netherlands, Romania, Slovakia, Sweden and the United Kingdom.
